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– Our luxury incense burners are crafted from high-quality brass, which requires special care to maintain its shine and beauty. We recommend using Brasso or a similar brass cleaner to polish your incense burners. Apply the cleaner with a soft cloth, following the product instructions, and then buff the burner to a shine. Avoid using abrasive sponges or harsh chemicals, as they can damage the brass.
Yes, Casa Doro offers international shipping to many countries around the world. Shipping rates and times vary depending on the destination. During the checkout process, you can select your country to see the available shipping options and costs.
Casa Doro products are made from a variety of high-quality materials, including brass and stainless steel. Each piece is designed to provide both aesthetic appeal and functional excellence.
We offer customization options for certain product lines, including monogramming services. Please contact our customer service team for more details on available customization options and pricing
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 14-day return or exchange policy on all unused items with the original receipt and in their original packaging. Please visit our Returns & Exchanges page for more detailed information on how to process a return or exchange.
– Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier’s tracking service.
We take great care in packaging our products to ensure they arrive safely. However, if your products arrive damaged, please contact our customer service team immediately with your order number and photos of the damage. We will work quickly to resolve the issue.
Yes, Casa Doro offers elegant gift wrapping services free of charge. During checkout, you can select the gift wrapping option and include a personalized message to make your gift extra special. Alternatively, you can choose our premium gift boxes, which come with an additional fee, for an even more luxurious presentation.